A downtown office signals stability – or so the old rule goes. We see it differently. Not primarily because such an office quickly costs several thousand francs a month, but because a fixed counter with set opening hours today says little about whether someone actually picks up when you call. This article shows how we work instead – decentralized and reliably reachable – and why exactly this structure is what makes our flat rate of CHF 69 per unit possible in the first place.
Registered office yes – representative office no
Our commercial register entry shows Statthalterstrasse in Bern, 3018 – that is our registered office. Day to day, we work decentrally: from home offices, directly on site at the properties, and once a week together in coworking spaces such as Coworking Effinger in Bern. Not because we have to, but because it works better.
"We recommend that our owners use space and resources effectively. It would be hard to credibly ask that of them if we didn't do the same ourselves."
"But a management company without an office is hard to reach"
This objection is understandable – and it conflates two different things: a physical office and actual accessibility. How do tenants and owners really contact their property manager? A survey in Germany (Bitkom, 2026) found that 82 percent reach for the phone, 58 percent write an email – and only 1 percent use an app or portal. Walking through a shop door doesn't even appear among the contact channels surveyed. Accessibility happens on the phone and by email, not through a shop window.
And working decentrally doesn't make this work any slower. A widely cited field experiment (Stanford/Ctrip, 2013) measured 13 percent higher performance for phone-based case handling from home – most of it from longer effective working time per shift, a smaller part from more calls per minute in a quieter environment. What counts isn't the location, but whether someone reliably picks up. At RESONUS, we answer 90 percent of inquiries on the same business day.
No owner checks, before awarding a mandate, whether there's a storefront with a shop window. What gets checked is: Does someone answer when I call? Can I see my statement online? Do I know who's responsible for my property? A lean, well-organized structure delivers on that at least as well as an office with fixed opening hours.
Decentralized work has long been the norm in Switzerland: 43 percent of the workforce could work from home in principle, and a good half of them do so one to two days a week (Immo-Barometer 2025). And a look beyond the industry shows the same pattern: branchless bank neon tops the Swiss customer satisfaction ranking – ahead of banks with counters. That's not a real estate statistic, but it shows that trust comes from reliable service, not from a counter.
A team that truly knows the region
Our team lives spread across the region – in Unterseen, Signau, Belp, Kerzers and other towns. This isn't a coincidence, it's an advantage: whoever is closest to the property takes the urgent appointment and can be on site quickly in an emergency – without a lengthy commute from a single office location for a 30-minute visit. That creates no concentration risk at a single address, but a genuine regional network that stretches from Bern to the Bernese Oberland.
The lean structure – and how it becomes a fair price
Many management fees contain hidden cost blocks: office rent, reception staff, infrastructure. That's not dishonest, but it's rarely visible. For context, here's our own model calculation for a small, centrally located office in Bern: office space there costs roughly CHF 215 to 320 per square meter per year, plus IT at CHF 120 to 250 per workstation per month, furniture and insurance. For a small office with three to four workstations, that adds up to roughly CHF 2'500 to 5'500 a month depending on location – costs that need to be covered regardless of how many mandates are currently running.
Our model costs a fraction of that: on average, three of us meet once a week in a coworking space – at Effinger in Bern, for example, for a day pass at CHF 30, which comes to roughly CHF 390 a month, with no rent, cleaning or furnishing of our own. Many property managers quietly pass that difference on through their fee. We don't – it's exactly why we can manage at a flat rate of CHF 69 per unit.
What this means for you as an owner
- Reliable accessibility: 90 percent of inquiries handled on the same business day, by phone, email or on site on request
- Faster response: thanks to our regionally distributed team – the shortest route wins, not the office location
- A flat rate with no hidden surcharges: for rooms nobody ever sets foot in
Effective, deliberate, sustainable
Working decentrally reduces commuting distances, CO₂ emissions and unnecessary use of space. What we recommend to our clients – manage properties effectively, avoid vacancies, conserve resources – we live by internally too. Not as a marketing message, but as a genuine conviction.
Frequently Asked Questions
Is a property management company without its own office genuinely reachable?
Yes. Contact with the management runs through phone, email and WhatsApp – a physical office and genuine accessibility are two different things. We answer 90 percent of inquiries on the same business day.
Where is RESONUS IMMOBILIEN based?
Our registered office is at Statthalterstrasse in 3018 Bern (commercial register). Day to day, the team works decentrally across the region and meets once a week in a coworking space such as Effinger in Bern.
Why does RESONUS deliberately do without a representative office?
A fixed storefront quickly costs several thousand francs a month – costs that many property managers quietly build into their fee. Our lean, decentralized structure is exactly why we can manage at a flat rate of CHF 69 per unit.
Does personal contact remain without a fixed office?
Yes. You can reach us directly at any time by phone, email or WhatsApp – no ticketing system – and on request we are on site at your property for appointments.
All figures and legal references in this article are disclosed and linked → Sources.
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